Responsibilities: •Develop and implement strategies to drive customer success and satisfaction •Lead and mentor a team of customer success managers •Collaborate with sales, marketing, and product teams to ensure customer needs are met •Analyze customer data and feedback to identify opportunities for improvement •Build and maintain strong relationships with key customers Requirements: •Bachelor's degree in business, marketing, or a related field •Proven experience in a customer success or account management role •Strong leadership and communication skills •Ability to analyze data and make data-driven decisions •Excellent problem-solving and decision-making abilities Preferred Skills: •Experience with customer relationship management (CRM) software •Knowledge of customer success best practices and industry trends •Familiarity with customer feedback and survey tools •Ability to work effectively in a fast-paced, dynamic environment •Strong presentation and negotiation skills,